Policies and Forms

For Pets

Indoor/Outdoor: For the purposes of our visits we assume all pets are indoor pets and should be kept that way. While we completely understand that it may be your preference to let your dog or cat out as they please, we are primarily concerned about the pet safety and would not want them to go missing while out for a stroll in the back yard. Please make sure all cat/dog doors are closed before you leave, and mention their existence to us. We deeply appreciate your cooperation on this matter.

Compatibility/Aggression: So far we have not encountered many pets we did not immediately fall in love with, and who did not like us. However, if the pets do not seem to be comfortable with us, or vice versa, we reserve the right to politely decline to take on an assignment. If this happens, we will notify the client during the initial consultation.

For Owners

Payment: For new clients, payment is due in full before or on the first visit. We accept cash and checks. Please make checks payable to “Bart & Gabriel Pet Sitting LLC”. Recurring clients are encouraged to pay in advance but may arrange a billing schedule with us after the initial few visits.

Early Returns: Please note that no refunds will be given for early returns from a scheduled trip for vacation clients.

Daily Walks Cancellations: For clients with weekday scheduled mid-day dog walks, we accept same-day morning cancellations (due to illness or other emergencies) prior to 8 am. Any mid-day scheduled visits cancelled after 8 am will be charged as scheduled.

Vacation Visits Cancellations: For all trips requiring more than 1 day worth of visits, our cancellation fees are as follows:

5-7 days of notice – 25% of the trip fees charged.
2-4 days of notice – 50% of the trip fees charged.
24 hours of notice – 100% of the trip fees charged.

We will of course be as flexible as possible based on the circumstances (family emergency, severe weather etc.)

Occasional/One Time Visits Cancellations: For any occasional visits or short trips of one day or less, please provide us with 24 hours’ notice, or full amount due will be charged.

Holiday Cancellations: For all major holidays such as Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving, our cancellation fees are as follows:

5-7 days of notice – 50% of the visits fees charged
0-4 days of notice – 100% of the visits fees charged

We will of course be as flexible as possible based on the circumstances (family emergency, severe weather etc.)

Last Minute Booking: While we do our best to accommodate all our clients to the very best of our ability, some periods of time such as the holidays tend to be much busier than others. As such, our last minute booking fees are as follows:

Vacation Visits: 0-4 days of notice – $20
Occasional/One Time Visits: 24 hours or less – $10
Holidays: 0-4 days of notice – $30

We will of course be as flexible as possible based on the circumstances (family emergency, severe weather etc.)

Late Payment Fees: Please be advised that while we are very willing to work with you and to accommodate various methods of payment, any payment received later than 2 weeks after the date of the last visit will be subject to 25% percent of the bill late surcharge. A finance charge of 25% per month will be added to unpaid balances after 30 days, and the bill will be sent to collections. A handling fee of $25 will be charged on all returned checks. No new appointments may be scheduled while the fees remain unpaid.

Forms

We will discuss and fill out these forms during the initial consultation visit. However, they are also available here for your information and reference

Service Contract (pdf)

Photo Release Form (pdf)

Vet Notification Card (pdf)

Daily Notes and Checklist (pdf)