Indoor/Outdoor: For the purposes of our visits we assume all pets are indoor pets and should be kept that way. While we completely understand that it may be your preference to let your dog or cat out as they please, we are primarily concerned about the pet safety and would not want them to go missing while out for a stroll in the back yard. Please make sure all cat/dog doors are closed before you leave, and mention their existence to us. We deeply appreciate your cooperation on this matter.
Compatibility/Aggression: So far we have not encountered many pets we did not immediately fall in love with, and who did not like us. However, if the pets do not seem to be comfortable with us, or vice versa, we reserve the right to politely decline to take on an assignment. If this happens, we will notify the client during the initial consultation.
Payment: For new clients, payment is due in full before or on the first visit. We accept cash and checks. Please make checks payable to “Bart & Gabriel Pet Sitting LLC”. Recurring clients are encouraged to pay in advance but may arrange a billing schedule with us after the initial few visits.
Cancellations/Early Returns: While we understand that plans can change at the last moment and any trip may be cut short, we do require at least 24 hour notice for all cancellations, including the early returns from a trip. We reserve the right to charge for any visits up to a full trip previously scheduled that was cancelled without at least 24 hour notice. Please notify us by phone/text/e-mail if your plans change as soon as you know to help us better serve you and your pets and to avoid being charged.
Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a four day but more than 24 hours notice will result in 50% of the total invoice for the entire period of scheduled pet care to be paid. With less than 24 hours of notice, there will be no credit on the entire invoice for the scheduled pet care. We request your understanding that holiday travel is a peak service time for pet care.
Late Payment Fees: Please be advised that while we are very willing to work with you and to accommodate various methods of payment, any payment received later than 2 weeks after the date of the last visit will be subject to $25 late surcharge. A finance charge of 25% per month will be added to unpaid balances after 30 days. A handling fee of $25 will be charged on all returned checks. No new appointments may be scheduled while the fees remain unpaid.
Last Minute Booking: While we do our best to accommodate all our clients to the very best of our ability, some periods of time such as the holidays tend to be much busier than others. As such, any new clients wishing to schedule service within a week of their first contact with us or current clients wishing to book within 24 hours may be charged a $30 last minute booking fee depending on our availability. Please call us well ahead of time when scheduling services!
Policies And Forms
We will discuss and fill out these forms during the initial consultation visit. However, they are also available here for your information and reference